Dell International Services conducting walkins for graduate freshers as Technical Support Executives-VOICE SUPPORT (CALL CENTER) at Gurgaon.
Company Profile
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Job Description
Provide first-level support on basic operational or maintenance of personal computers and /or peripherals using available tools.Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.Escalate problems when unable to resolve customer issues. Log and sufficiently document all contacts with customers in designated tools.
Desired Candidate Profile
TECHNICAL SUPPORT SPECIALIST FOR DELL – VOICE SUPPORT (CALL CENTER)
Ideal Candidate will be supporting Global customers of Dell in Tech issues. Tech Support will be primarily on Windows Operating System and Hardware issues in Desktops and Laptops.
Candidates applying for this job should be willing to work in the NIGHT SHIFTS.
SKILLS REQUIRED FOR THE JOB:
- Excellent Communication Skills in English is a must.
- Good knowledge in computer Hardware and Windows Operating systems.
- Candidates with Hardware Certification, MCSE, A+ Certification will find this job as the right job to progress in their career.
Educational Qualification:
- Graduates in any stream. (10+2+3)
- Candidates applying for Dell need to show us the original marks sheets of the education qualification
- Candidates with Customer Service background interested in Tech support can also apply.
WALK IN INTERVIEWS: MONDAY TO FRIDAY (11am to 5pm)
PLEASE CARRY AN UPDATED CV AND A PHOTOGRAPH
Experience: 0 – 2 Years
Location: Gurgaon
Compensation: Best in the Industry
Education:UG – Any Graduate
Industry Type:BPO/ITES /CRM/Transcription
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Contact Details
Company Name: Dell International Services
Website: http://www.dell.com
Contact Name: Divya Rastogi
Address: Dell International Services India Private Limited
Sector 43
Vipul Tech Square
Opposite Central Park Condominiums
Gurgaon-122002
Email Address: Divya_rastogi@dell.com
