Dell International Services is looking for fresh Graduates / B.E / B.Tech to work in their company as TECHNICAL SUPPORT EXECUTIVES at Gurgaon.
Company Profile :
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Job Description :
- Provide first-level support on basic operational or maintenance of personal computers and /or peripherals using available tools.
- Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
- Escalate problems when unable to resolve customer issues.
- Log and sufficiently document all contacts with customers in designated tools.
Desired Candidate Profile :
- TECHNICAL SUPPORT SPECIALIST FOR DELL – VOICE SUPPORT (CALL CENTER)
- Ideal Candidate will be supporting Global customers of Dell in Tech issues.
- Tech Support will be primarily on Windows Operating System and Hardware issues in Desktops and Laptops.
- Candidates applying for this job should be willing to work in the NIGHT SHIFTS.
SKILLS REQUIRED FOR THE JOB:
1. Excellent Communication Skills in English is a must.
2. Good knowledge in computer Hardware and Windows Operating systems.
3. Candidates with Hardware Certification, MCSE, A+ Certification will find this job as the right job to progress in their career.
Educational Qualification:
• Graduates in any stream. (10+2+3)
• Candidates applying for Dell need to show us the original marks sheets of the education qualification and all work experience documents as proof(attested copies will not be accepted).
• B.E candidates with at least 3 months international call center experience may apply.
• Candidates with Customer Service background interested in Tech support can also apply.
WALK IN INTERVIEWS ON ALL WEEKDAYS: MONDAY TO FRIDAY (11 AM TO 5 PM)
PLEASE CARRY AN UPDATED CV AND A PHOTOGRAPH
Experience: 0 – 2 Years
Location: Gurgaon
Compensation: Best in the Industry
Education: UG – Any Graduate – Any Specialization
PG – Any PG Course – Any Specialization,Post Graduation Not Required
Industry Type: BPO/ITES
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Contact Details :
Company Name: Dell International Services
Website: http://www.dell.co.in
Executive Name: Sikander
Address: Dell International Services India Private Limited
Sector 43 Vipul Tech Square
Opposite Central Park Condominiums
Gurgaon-122002.
Email Address: Sikander_naim@dell.com
Telephone: 9818932426,01244579100
Reference ID: 27-Apr
